Our support team is available 24/7 to help you with any questions, issues, or feedback about ByRyde Driver.
Message us directly from the app's Settings menu.
Browse our knowledge base for common questions and guides.
Password resets, email changes, account verification, and profile updates.
Payout issues, Stripe Connect setup, instant pay, tax documents, and earnings disputes.
Ride matching issues, navigation problems, fare adjustments, and ride cancellations.
Report safety concerns, accident support, insurance claims, and emergency assistance.
Vehicle registration, insurance uploads, driver's license renewal, and inspection help.
App crashes, GPS issues, notification settings, battery optimization, and device compatibility.
Download the ByRyde Driver app, create an account with your email, and complete the onboarding process. You'll need a valid driver's license, vehicle registration, auto insurance, and to pass a background check. Once approved, you can go online and start accepting ride requests immediately.
ByRyde processes weekly payouts every Monday directly to your linked bank account at no charge. You can also use Instant Pay to cash out your available earnings at any time for a small 1.5% fee via Stripe Connect. Tips are always 100% yours and included in your payout.
Drivers receive 70% of every fare, and 100% of tips. ByRyde's 30% platform fee covers insurance, payment processing, customer support, and platform maintenance. There are no hidden fees or weekly rental charges.
ByRyde has four tier levels: Bronze (0-49 rides), Silver (50-99 rides), Gold (100-199 rides), and Platinum (200+ rides). Higher tiers unlock benefits like priority ride matching, fare bonuses (up to 15%), seeing trip details upfront, priority airport queues, and dedicated support. Tiers reset quarterly.
When rider demand exceeds driver supply in an area, surge pricing automatically activates with multipliers shown on your heat map. The AI Demand Forecasting feature predicts when and where surges will occur, helping you position yourself strategically. Surge bonuses stack with other incentives.
ByRyde includes crash detection with automatic emergency alerts, a Safety Hub with one-tap SOS, trip sharing with trusted contacts, PIN verification for rider identity, Record My Ride dash cam functionality, fraud protection alerts, and fatigue monitoring with break reminders.
Yes! ByRyde has dedicated EV integration including battery level monitoring, nearby charging station finder with real-time availability and pricing, range estimation, and carbon footprint tracking. Tesla vehicles get additional direct integration features.
ByRyde automatically tracks all your driving miles using GPS while you're online. The Mileage Tracker calculates IRS-compliant deductions at the current rate, categorizes business vs. personal miles, and lets you export a detailed report for your tax preparer with one tap.
You can delete your account at any time from the app: go to Settings, then Account, then "Delete Account". All personal data will be permanently removed within 30 days per our privacy policy. Any pending earnings will be paid out before deletion.
You can reach us by email at support@byryde.com, through in-app chat in the Settings menu, or by submitting a request through the Contact Support screen in the app. Our team responds within 24 hours, and Platinum tier drivers get priority support.